This UK Public College Hospital Front Desk Management Certificate Level 6 course will prepare participants for front desk positions in hospitals, clinics, physician’s offices, health care centre and other health-related organisations. This diploma course is specially tailored to enhance the skills of front desk personnel in hospitals and presents a systematic approach by detailing front desk procedures that are relevant to hospital management. Procedures include admissions, discharges, satisfaction of patient’s expectations, maintenance of high-quality standards, roles and responsibilities of a manager, and so on.

This Hospital Front Desk Management Certificate Level 6 course will provide participants with the fundamental knowledge that are relevant and important to excellent customer or patient Service in hospitals. Participants will learn how to effectively handle different categories of patients, Emergency, VIPs, etc. Participants will also learn the importance of Communication in hospitals, how to communicate with traumatised patients and how to communicate and Empathise with relations of a deceased patient.

Certification
Students will be awarded the Hospital Front Desk Management Certificate Level 6. After students complete the course, we will send their certificates within 24 hours. The certificates is Internationally recognized and will open unlimited opportunities to the learners.

Accreditation
The course is accredited by The CPD Accreditation Office.

Course Mode
This is a self-study course, students have 100% freedom to complete the course, there is no time restriction on this course.

Learning Materials
Students will be provided all the learning text materials to assist them in completing the course.

Learning Outcomes
At the end of this diploma course, you will be awarded with a Hospital Front Desk Management Certificate Level 6, and will also be able to:

• Welcome patients and visitors by greeting patients and visitors to hospital
• Optimize patient’s satisfaction, ensure treatment room utilization by scheduling appointments in person or by telephone.
• Keep patient appointments on schedule by notifying doctors of patient arrival
• Review service delivery compared to schedule and remind doctors of service delays.
• Comfort patients by anticipating patient’s anxieties, answer patients questions and maintain the reception area.
• Ensure availability of treatment information by filing and retrieving patient records.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.
• Ensure company’s policies and security requirements are met and schedule shifts of hospital staffs

The course can be completed in a very short time, it totally depends on the life style of the learners. Also, there is no pressure on students to complete the course on fast mode, the course is valid for 12 months, so students can complete the course with complete peace of mind and with no pressure at all.

Students need to be 18+ to apply for this course, no previous knowledge required.

Successful candidates will be awarded Hospital Front Desk Management Certificate Level 6

This is a self-study course, students have 100% freedom to complete the course, there is no time restriction on this course.

The course fee includes every thing you need to complete the course, it includes registration, learning materials, assessment and certification.

Once a student is registered we will allocate a UK-Based tutor to guide the student throughout his/her studies. The tutor will be available via email and via Virtual Learning Environment. The tutor will guide and support the students till the given assignments are complete and submitted