UK Public College has designed this Customer Service Certificate Level 6 Course to teach participants how to apply the techniques used to turn one-time customers into life-long customers. This course will introduce participants to the basic needs of customers and the critical elements of customer service. Participants will learn about the necessary actions of excellent customer services and how they can be applied to people, products, procedures, policies, and places. This Customer Service Certificate Level 6 Course will be of great interest individuals who want to become more proficient at providing friendly and effective customer service, such as retail staffs, hospitality workers, and the public. Also, individuals such as business managers, business owners and entrepreneurs who want to learn how to implement an effective customer service program in their business or organization.

The Customer Service Certificate Level 6 Course examines the essentials of customer service in various industries. Students will also learn about customer service in the public sector, the hospitality sector, and the retail sector. This course will discuss the types of customers that are found in various industries; the vital role customer service managers play in these industries and the philosophies that can guide a customer service individual to success. The Customer Service Certificate Level 6 Course will introduce participants to the oversight of customer service, why it is so important to you, your customers and your business moving forward.

Certificate

We send certificates to students within 24 hours of course completion. Students will be awarded the Customer Service Certificate Level 6.

Accreditation
This Course is Accredited by the UK Qualifications Landmark.

Assessment

The course is assessed on the basis of assignments. There are no written exams for this course

Course Benefits

At the end of this course, you will be to:

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/ sales targets and call handling quotas
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Requirements

Students need to be 17+ to enrol on this course.

The course is valid for 12 months, however, students can complete their course as soon as they submit their assignment. The assessment will take 24 hours. So if there is a job opportunity for you, please do not hesitate to apply for this prestigious course.

Successful candidates will be awarded Customer Service Certificate Level 6

This is a self-study course, students have 100% freedom to complete the course, there is no time restriction on this course. There are no lectures. Students from all over the world can apply for this course.

There is a number of options you can pay your fees. We accept bank transfer, Paypal payment, Sterling Cheques, Sterling Bank drafts, Master Card and Debit Card payments.

Once a student is registered we will allocate a UK-Based tutor to guide the student throughout his/her studies. The tutor will be available via email and via Virtual Learning Environment. The tutor will guide and support the students till the given assignments are complete and submitted